Privacy Policy

1. Information We Collect

Personal Information

When you contact us through our website, subscribe to our services, or engage with our managed operations services, we collect information such as your name, email address, company name, phone number, payment information, and project details.

Service Data

When you use our managed operations services, we collect and process data necessary to provide those services, including CRM data, calendar information, email communications, QuickBooks data, and other business information you authorize us to access.

Usage Data

We may collect information about how you interact with our website and services, including pages visited, time spent on pages, and referring websites.

Technical Data

We automatically collect certain technical information, including your IP address, browser type, operating system, and device information.

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our managed operations services, including CRM configuration, automations, AI receptionist services, and integrations
• Respond to your inquiries and provide customer support
• Process payments and manage subscriptions
• Send you project proposals and service information
• Improve our website and services
• Comply with legal obligations
• Protect our rights and prevent fraud

3. SMS Communications

By submitting a form on our website, you consent to receive SMS/text messages from Everglade Systems regarding your inquiry, scheduling, and services.

• Message and data rates may apply.
• Message frequency varies.
• Reply STOP to opt out at any time. Reply HELP for help.
• We will never share your phone number with third parties for their marketing purposes.

For support, email info@evergladesystems.com.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger

5. Data Security

We use reasonable technical and organizational measures to protect systems and data under our control. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee that unauthorized access will never occur. You understand that no system is perfectly secure.

6. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals within 72 hours of becoming aware of the breach. Notification will be sent via email to the address associated with your account.

We will cooperate with law enforcement and regulatory authorities as required by applicable law.

If you believe your data has been compromised, contact us immediately at info@evergladesystems.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For subscription services, we may retain data during the subscription term and for a reasonable period thereafter.

Upon termination of services, we may delete your data from our systems after 30 days, except where we are legally required to retain it. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Essential cookies are necessary for the website to function properly and cannot be disabled.

10. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you use.

11. AI-Powered Services and Data Processing

Certain Everglade services use artificial intelligence and machine learning technologies, including third-party language models, to process data and generate communications on behalf of clients. This may include:

• AI-generated phone call responses via AI receptionist services
• AI-generated text messages and email responses
• AI-powered chatbot interactions (Maya)
• Automated content generation for social media

Data processed by AI systems is subject to the same security and privacy protections as all other data. AI-generated outputs may contain inaccuracies. We do not use client data to train AI models. Third-party AI providers may process data according to their own privacy policies.

12. Data Enrichment and Lead Generation

When providing lead generation and data enrichment services, we may collect publicly available business information from sources including professional networking platforms, business directories, and public records. This data is collected and processed in accordance with applicable data protection laws.

Clients are responsible for ensuring their use of enriched data complies with applicable regulations, including but not limited to GDPR, CCPA, and CAN-SPAM.

13. Social Media Connections

When we provide social media automation or consulting services, you may authorize us to connect to your social media accounts. In that case, we collect only the account information and permissions necessary to deliver the service you requested (for example, the ability to schedule or publish content to your profile).

We do not use connected social media accounts to collect data about your followers or contacts, and we do not sell or share social media account data with third parties.

You may revoke our access to any connected account at any time through that platform's settings or by contacting us. Upon revocation, we will no longer access the account and will delete any associated tokens or credentials from our systems.

14. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

15. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

16. Contact Information

If you have any questions about this privacy policy, please contact us:

Email: info@evergladesystems.com