Terms of Service

By accessing and using the Everglade Systems LLC ("Everglade", "we", "our") website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Note: If you are purchasing managed operations services or subscribing through Stripe or another payment method, the Subscription Agreement governs your subscription. These Terms of Service apply to general website use and non-subscription services.

Everglade Systems LLC provides managed operations services, AI automation solutions, and business efficiency services. Our services include but are not limited to:

• CRM + pipeline configuration
• Automations and workflows (e.g., follow-ups, reminders, digests)
• AI/voice receptionist configuration and monitoring
• Integrations with tools you use (e.g., email, calendar, QuickBooks)
• Ongoing adjustments and optimizations
• Pain point identification and analysis
• Consultation and strategy services

Important: Our services are operational and technical. We do not provide legal, tax, or financial advice.

As a user of our services, you agree to:

• Provide accurate and complete information
• Use our services for lawful purposes only
• Respect intellectual property rights
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper functioning of our services

Access & Accounts: You are responsible for providing accurate, up-to-date information (e.g., email, phone, calendar access, QuickBooks access), keeping any login credentials secure, and ensuring only authorized people on your team use the systems.

Content & Data: You are responsible for any content, data, or instructions you give us (e.g., email copy, pricing, offers, contracts, templates). You represent that you have the right to use that content and to let us use it to provide the services.

Lawful Use: You will not use the services to send spam, violate privacy or telemarketing laws, or engage in unlawful, misleading, or abusive practices. If we believe your use puts us at legal or reputational risk, we may suspend or terminate services.

Our Rights: Everglade owns all rights in our software, workflows, prompts, configurations, templates, documentation, know-how, and any improvements or customizations we create (excluding your raw content/data). All content, features, and functionality on this website are the exclusive property of Everglade Systems LLC and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited license to use what we build during your subscription or service term for your internal business use only. You may not copy, resell, or use our systems to build a competing service.

Your Rights: You retain ownership of your brand assets, logos, customer data, and content you provide to us. You grant us a license to use that material solely to deliver and improve the services.

Showcase Rights: Unless you ask us in writing not to, we may list your business name and logo as a client and describe our work at a high level (without revealing confidential or sensitive information).

Payment Terms: For subscription services, please refer to the Subscription Agreement. For one-time projects, payment terms will be outlined in your project agreement or order form.

Fees: Fees may include setup/implementation fees (one-time, due upfront) and recurring subscription fees. All fees are non-refundable except where we materially fail to deliver the services described and do not remedy the issue within a reasonable time after written notice.

Late Payments: If any payment is more than 10 days late, we may charge 1.5% monthly interest (or the maximum allowed by law) and suspend services until all overdue amounts are paid.

Chargebacks: Initiating a chargeback or payment dispute for valid charges is considered a material breach. If you have a billing concern, you agree to contact us first and give us a reasonable chance to resolve it before contacting your bank or card issuer.

Taxes: Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes (excluding our income taxes).

Project Scope: Project scope, timeline, and deliverables will be clearly defined in your project agreement.

Revisions: We include a reasonable number of revisions within the project scope. Additional revisions may incur additional charges.

Project Completion: Projects are considered complete when all deliverables are provided and approved by the client.

Service Availability: We aim for high uptime, but services may be unavailable from time to time due to maintenance, internet issues, or third-party outages (e.g., Google, Stripe, Vapi, QuickBooks). Temporary downtime does not give rise to refunds.

AI / Automation Limitations: AI tools, automations, and integrations can make mistakes, misinterpret inputs, or be affected by third-party changes. You are ultimately responsible for reviewing important messages, contracts, or communications before relying on them.

No Guarantees of Results: We do not guarantee any particular revenue, number of leads, bookings, or business outcome.

"As-Is" Disclaimer: Except as expressly stated in these terms, the services are provided "as is" and "as available", without warranties of any kind, whether express or implied.

Disclaimer: Our services are provided "as is" without warranties of any kind, either express or implied.

Limitation: In no event shall Everglade Systems LLC be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, lost business, or lost data), even if we were advised such damages were possible.

Maximum Liability: To the maximum extent allowed by law, Everglade's total liability arising out of or relating to these terms or our services will not exceed the fees you paid to us in the 3 months immediately before the event giving rise to the claim.

You agree to indemnify and hold harmless Everglade Systems, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our services.

Both parties agree to keep non-public business, technical, or financial information received from the other confidential, and use it only to perform this agreement. We respect the confidentiality of your business information and will not disclose confidential information to third parties without your consent, except as required by law.

We use reasonable technical and organizational measures to protect systems and data under our control. However, you understand that no system is perfectly secure and we cannot guarantee that unauthorized access will never occur.

Termination for Cause: Either party may terminate this agreement if the other party materially breaches this agreement and does not cure within 30 days after written notice, or repeatedly fails to pay amounts when due.

Effect of Termination: Your access to services and systems we host for you will end. All unpaid fees for the remaining term become immediately due (unless we terminate without cause). We may delete your data from our systems after 30 days, except where we are legally required to retain it.

Note: For subscription services, cancellation terms are governed by the Subscription Agreement. Early cancellation may not relieve you of payment obligations for the remainder of the term.

Neither party shall be liable for any delay or failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, fire, natural disasters, or government actions.

These terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law rules.

Informal Resolution First: Before filing any legal action, each party agrees to contact the other in writing and attempt in good faith to resolve the issue within 30 days.

Venue: Any dispute that cannot be resolved informally will be handled in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to that venue and jurisdiction.

We reserve the right to modify these terms at any time. The version in effect when you use our services or sign an order applies to that term. Material changes will be communicated. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

If you have any questions about these terms, please contact us: